Shipping Policy: All products ordered before 2pm GMT can be dispatched for next (working) day delivery by Royal Mail Special Delivery, subject to stock availability. At the moment we only ship to the United Kingdom However if you contact us we are able to ship our fans Worldwide. Your order will normally be dispatched the same day if we recieve it before 2pm, Monday to Friday, with the exception of English public holidays. We will try to dispatch orders after 2pm on the same day, but if that is not possible, they will be dispatched the next working day. Royal Mail First Class Signed delivery 100g £1.20 Royal Mail First Class Signed Delivery 400g £3.50 Royal Mail Special Delivery 100g £3.70 Royal Mail Special Delivery 500g £5.20 The price is automatically calculated by our online system to take account of the weight. PLEASE NOTE
- Only the RMSD service is next day and guaranteed but only to mainland postcodes.
- First Class delivery is only insured to £28
- If ordering by RMSD you will be emailed tracking details once the order has been dispached.
- Please allow 1-3 working days for Royal Mail first class delivery
Accepted Methods of Payment The following methods of payment are accepted: Visa, Mastercard, American Express, Switch-Maestro, Solo, Visa Electron and Visa Debit. Returns Policy All our products carry a 1 year warranty against failure and defects under reasonable operating conditions. This does not affect your statutory rights as a consumer. All refunds will not include the postage. If you wish to return a product please e-mail us to let us know the item is coming back to us with the following details. Order Number (available online from your order history, it will also be on the email sent when you placed your order) Full Name and Address Email Address When sent back to us, you must include a copy of your invoice (available online from your order history) and a covering note explaining
the fault and what you may have done to resolve the problem so that we can deal with your RMA as efficiently as possible. Also the product should be in its original packaging and all component parts included PLEASE NOTE It is the customers responsibility to cover the cost of return to us and make sure that it is well packaged We recommend that you use recorded or special delivery as we can not be liable for any loss or damage during transit. Any returns for non faulty items will incur a 15% restocking fee. If returned goods are found to be non faulty, there will be a return fee of the carriage amount. Please Send Returns To: Pure Silence 3 Widecombe Way London N2 0HJ |